Your terms and conditions of use

Complaints


If the product (s) (s) receive (s) is not (in) in accordance with
Invoice, Customer shall alert
HSTICK at that time or later than 7 (Seven) working days of
receipt of the product, or 15
(Fifteen) days if the goods have been ordered online
carrier and sent to the client, together with copies of
Invoice to be sent together with their complaint.
Any claim relating to the product (s) (s) must be accompanied by
a copy of the product (s) (s), specifying the lack of information;
insufficient information, the illegibility or ambiguity that does not allow
Customer proper use of the product (s) (s) and (goods) or
service (s) and that the product (s) (s) is in the original state (in
perfect condition and complete, that is, packaging, manuals,
cables, accessories, etc..) defect and if necessary to prove this
defect must ship the product with its packaging with the original
useful references for identification. At the end of 7 (Seven), or
15 (Fifteen) days of delivery of the product (s) (s), any
claim will be subject to prior assessment HSTICK, which may be accepted
or not, depending on assessment of the Technical Department.
No claims will be accepted if the above conditions are not exposed
scrupulously respected.


Returns


The products sold can be returned only after preliminary agreement and
written HSTICK. There is no article in Portuguese law that
contemplates the return of items purchased directly at the physical store,
unless it is broken right information. For example: If the seller
the shop says that a product has the characteristic A and buy the product
based on this information, and to get home to confirm that this is not the
feature was broken for the right information. The client can this
If returning the product. Returned products should be addressed
HSTICK and the shipping charges will be borne by the customer.
All products returned to HSTICK must be in perfect condition and
Carefully wrapped in its volumes / original packages, without
any modification of their references and their serial numbers.
Their labels must be intact, allowing for their eventual
resale.
In case of return without prior HSTICK or not to be considered in
Accordingly, the product (s) (s) shall (will) be returned at cost of
transmission to be borne by the Customer.